Return & Exchange Policy

Return Policy

To ensure customer satisfaction, Diwan Store accepts returns for damaged products, including shipping fees. For safety and hygiene reasons, cosmetics, perfumes, personal care items, or any opened/used products cannot be returned.

Return Fees

• For undamaged products returned in their original condition, the customer is responsible for a 2 OMR return fee, which will be deducted from the refunded amount.

• For damaged products, the store covers all return fees.

Return Period

Damaged products can be returned within 7 days from the date of purchase.

How to Return

To return a product, please contact us via WhatsApp at: 95516675, and our team will guide you to complete the return process smoothly.

At Diwan Store, we strive to make the return or exchange process as seamless and convenient as possible for our customers.