Shipping & Delivery

Delivery Process

Diwan Store aims to provide a smooth and efficient delivery process for our customers, through our trusted logistics partners.

Delivery Areas

We offer delivery services across all regions of Oman. Some remote locations may not be eligible for delivery. You can check delivery availability for your specific area during the checkout process.

Delivery Fees

Delivery fee is 2 OMR across all areas of Oman. Fees may vary depending on the delivery location, package weight and size, or any additional services.

Order Processing and Delivery

We strive to process and dispatch orders immediately after successful placement. Our team verifies the order details and prepares the shipment. Delivery usually takes 1–2 business days, excluding weekends, public holidays, or circumstances beyond our control.

Delivery Timeframe

Delivery time may vary depending on your location and product availability. Generally, you can expect your order within one week from the dispatch date. However, unexpected circumstances may affect the actual delivery time.

Delivery Attempts

Our partners will make reasonable efforts to deliver products to the specified address. Providing accurate and complete delivery information is essential for successful delivery.

Delivery Issues & Support

If you encounter any issues, such as delays or damaged packages, please contact customer support immediately. We will work diligently to resolve the issue. Please note that delivery may be affected by external factors beyond our control, such as weather or logistical challenges.

Dispute Resolution

Diwan Store shall be the authority in any disputes between the seller and the consumer. Sellers must ensure product specifications and quality before delivery, and consumers should consider expenses from the order date to delivery. Sellers are not obligated to accept returns due to a change of mind. Diwan Store will mediate in evaluating products and resolving disputes in accordance with the return policies and mutual agreements.